For too many companies, huge time and expense are applied to Marketing and Sales – but opportunities are missed when it comes to Service, Retention, and Reputation Management.

During this 3 Hour engaging and informative Workshop, David Holland will be explaining some of the successful strategies and tactics that can be used in any business that wants to increase standards of Service – everyone is in the Customer Service Business.

Here are just some of the benefits of maximizing Customer Service in your business:

• Reputation – clients tell others how great you are
• Sales – customers keep coming back for more
• Profit – when service is excellent, price becomes secondary
• Referrals – happy clients refer their friends and family
• Team – take pride and ownership of what they do

So how can this all be achieved?
During the workshop, David will be explaining how some of the top companies in the world achieve these outcomes. From well-known brands such as Disney, Apple, and Nordstrom to examples from the SME sector and David’s work with clients around the world you’ll learn;

• The principles of Leadership – how Service is built into the DNA of a company
• Vision Mission and Culture – getting service to be a priority
• Attracting Referrals – when and how to generate them
• Complaints – why they are a golden opportunity
• Service Standards and keeping the Promise
• Getting your team to deliver while you aren’t looking

Who should attend?

• Customer Service Professionals
• CEO and Owners
• Marketing
• Finance
• Sales Professionals

With stories, examples, and a FREE eBook for attendees too – this workshop may challenge your assumptions about what is possible in YOUR business and you’ll leave with:

• Access to the video recording of the Workshop
• FREE eBook – building company culture
• Tactics and Strategies you can use straight away in your business.
• The inspiration and clarity to make positive change for 2022

David Holland MBA is one of the most experienced Coaches in the world. Following a successful career in Engineering, Logistics, Aviation Services, and Recruitment as a Manager, Director, CEO, and Business Owner in the UK, David began his International Business Coaching Career in 2003.

Having now worked with clients in 37 Countries, published over 45 Books on Business and Personal Development, and shared the stage with some of the top names in the business, he is highly qualified to deliver unique programs and content to the benefit of his international clients. Professionally trained in Australia, the USA, and the UK and accredited by the International Business Coach Institute, he became one of the top-performing Coaches with ActionCOACH, the world’s largest Business Coaching organization; winning a series of awards, including best client results Coach of the Year.